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We guarantee customer service, returns and exchanges. If you have any problem with the product, you can send us an email, we will solve the problem for you.Please follow the reasons below for details.
Claim
The return policy only applies to products on our official website with a one-year warranty, but we do not take any responsibility for other websites that sell our CNCEST brand products.
Free Support Return Reason (we will send you the prepaid return label to pick up the item at our expense):
Damage upon arrival
If your product is damaged on the way, it is our obligation, unless it was damaged by people. If your product is broken, you must send us pictures of the broken product.
Missing part
If your product parts are defective or missing, we can send you replacement parts or give you a partial refund at first, if your product parts affect its function. You can't repair it by yourself or through a local technician, and we will consider replacing the product with a new item for you.
Wrong item sent
If you received a product that does not match the product description, you can send us the product photos; we will resend the product to you at our expense.
Does not work or is defective
When you receive a product that does not work, you can ask our customer service to solve the problem; we will provide you with a technical answer; if the product still does not work, you can apply for a return. When you receive a defective product, you can ask our customer service to provide you with technical support or solution, if you can repair it by yourself or in a local store, we will provide you with compensation.
Free return is not supported (return shipping cost is your responsibility):
Arrival too late
If you wait for the product for a long time and do not want it, we apologize for this situation. Since our products are heavy, the processing time is longer than for lightweight packages.
If the product is out of stock and you received it too late, we can compensate you, such as offering you the discount code or giving you a partial refund.
Don't resent it
If you have already received the item but changed your mind and no longer want it. You ordered it by mistake, changed your mind, or the price has changed; you cannot return or refund it.
Does not match the description
If the item received does not match the product description or image, please give us your feedback. Depending on the specific reason, we will decide whether to bear the return shipping cost or not.
Does not look authentic
As a high-end brand that has been in business for 10 years, our products are all new, and you can also search for them on other platforms.
No manual or non-standard manual
When you receive the defective product, you can contact our customer service by email first; we will send you the installation user manual in word or video.
Not suitable
If the size of the product you received does not fit you, you can contact us first to find a suitable solution due to our error.
Want to cancel
If you want to cancel the order after the product has already been shipped, you need to pay an additional interception fee to cancel the order.
No support Return reason:
Item was accidentally polluted and we have no obligation to it.
Items damaged during use are due to errors and we are not responsible for them.
How to return the original product?
Standard logistics return
First, we will send you the return label, the return time is determined by you; you can negotiate it with the Colissimo/GLS company.
What about the returned items?
If you want to reship it, you can ask us to send you the new item after we start delivering the original item.
If you want to refund it, after the original product arrives at our warehouse, you can inform us for a full refund. Note: Any authorization for explanation belongs to us. If you have any problem, please feel free to contact us!
Note: Any authorization for explanation belongs to us. If you have any problem, please feel free to contact us!
Refund Policy
Each product has a 12-month warranty and a 60-day return policy from the date of purchase. Exceptional circumstances will be clearly stated in the listing. If you need to return a product for a refund, please contact us to obtain a free shipping label and return the product.
Satisfaction Guarantee for Every Purchase
Dear Customer, If you are not satisfied with an item purchased from CNCEST, please contact us before requesting a return or refund. A prompt exchange must be made within 60 days of delivery, in the original packaging and with proof of purchase from CNCEST.
Please check all items carefully after receiving the package. Any damage other than DOA (Dead-On-Arrival) will not be covered if it is related to artificial damage. If your item was damaged during transportation or becomes defective within the warranty period, please email us with pictures or video to show the problem.
All returns must be approved in advance. Unauthorized returns will not be accepted.
Double check the item is not working and contact our customer service, tell us the details of the problem and send us pictures for confirmation.
The same warranty is provided for replaced products and returned products.
If you ship the product
Pack the item(s) carefully in the original packaging.
Affix the shipping label we offer on the outside
Refund will be issued after the item is received by our warehouse staff, who confirms that it has not been opened and is in good condition.
For return assistance, please send a message to [email protected].
You need to return the item to our warehouse and you need to choose the right warehouse. If you don't know the right warehouse, please contact us.
How long you will receive the refund money?
If you pay by credit card, you will receive a refund within 3-15 days after receiving the refund email (depending on the transfer time of the owner customer's credit card company).
If you pay via PayPal, you will receive the refund in time after receiving the refund email.
Our store does not charge the handling fee.
Notice:
We reserve the right to offer you a satisfactory solution, but if you insist on returning, you will have to pay the shipping and restocking fee which is 10% of the product price. If you have any questions, please contact us:
Tel: +86-18981865415
Our telephone business hours:
Monday to Friday, 08:00-17:00 GMT +1:00）
Address:
No 3 Tai Yau Street, San Po Kong, Kowloon, Hong Kong
Note
The final interpretation right belongs to us. If you have any problems, please feel free to contact us!
