Last updated: March 25, 2024

We strictly abide by laws and regulations and follow the principle of privacy protection, aiming to provide you with safer and more reliable services.

This Privacy Policy mainly describes what information we collect, why we collect it, and what rights you have. I hope you will read the Privacy Policy (hereinafter referred to as "this Policy") to learn more about how we collect and use information, so that you can better understand our services and make appropriate choices.

We respect the privacy of visitors to our digital properties and users of our products and services, and we are committed to protecting it by complying with this policy. We collect personal information when you use our Services.

Personal information is any information that identifies or makes an individual identifiable. Personal information also includes anonymous information that is linked to information that can be used to identify you directly or indirectly.

We collect only simple and necessary information to ensure the functionality of the product based on the principles of legality, justification and necessity: We collect information about you when you visit our stores, contact us, register on our site and other third parties.

1.1 Information you provide when using our services, such as the email address, mobile phone number, etc. you provided when registering your account; information such as the avatar you uploaded when using the service and information you submitted through our customer service or by participating in our activities through our customer service.

1.2 When ordering from our site, you may be asked to enter the following information: your name, email address, postal address and telephone number. However, you can also visit our site anonymously.

We strictly abide by the laws and regulations as well as the agreement concluded with users. We use the collected information for the following purposes. If we use your information for other purposes, we will inform you again in order to obtain your consent.

(1) Provide services to the user;

(2) Meet your individual needs. For example, language settings, location settings, personalized help services.

(3) Customer service optimization. For example, when our system crashes, we record and analyze the information generated by the system crash to optimize our services.

(4) Product development and your shopping experience. For example, we continually strive to improve our website offerings based on the information and feedback we receive from you.

(5) Process transactions, including fulfilling your payments and delivering requested purchased products or services.

(6) Invite you to participate in surveys about our services.

For our marketing. For example, we send you important information about promotions or product offers from the Website using the email address you provide for order processing, in addition to sending you newsletters and other information you have requested.

In order to provide you with a better experience, improve our services, or for other purposes you agree to, we may use information collected through certain services for our other services, subject to applicable laws and regulations. For example, use information from one of our services for another service to show you personalized content or ads, for analytics and user search statistics.

3.1 Localisation

We comply with laws and regulations and store personal information collected by users in China.

3.2 Période

In general, we retain your personal information for the shortest period necessary to fulfill its purpose. However, in the following cases, we may change the retention period of personal information due to legal requirements:

(1) To comply with applicable laws and regulations and other relevant regulations;

(2) To comply with court decisions, rulings or other legal proceedings;

(3) Comply with the requirements of relevant government agencies or authorized statutory organizations;

We have reason to believe that we must comply with applicable laws and regulations;

For the purpose of implementing the relevant service contract or this policy, to safeguard the public interest and for the necessary purpose of protecting the personal and property safety or other legal rights of our customers, us or our affiliates, other users or employees.

When our products or services cease to operate, we will notify you, for example, through push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable time.

We strictly adhere to laws and regulations to protect users' communication confidentiality.

We make every effort to take necessary measures to protect the security of private data and information stored on our Services.

Except as otherwise provided in this Agreement, we warrant that we will not disclose or share your personal data and information with any third parties.

Disclosure of your private data and information is not considered a breach of contract, including:

(1) We have obtained your express permission;

(2) Obligation to disclose in accordance with applicable laws and regulations;

(3) The judicial or administrative body requests us to provide it in accordance with legal procedures;

(4) Disclosure of public interest and our legitimate rights and interests within a reasonable range;

In the event of a security incident such as disclosure of personal information, we will initiate a contingency plan to prevent the expansion of security incidents and notify you through push notifications, announcements, etc.

We attach great importance to the protection of the personal information of minors.

In accordance with applicable laws and regulations, if you are a minor under the age of 18, you must obtain the consent of your parent or legal guardian before using our services.

If you are the guardian of a minor, please contact us using the contact information in Section 7 when you have questions about the personal information of the minor you are supervising.

This policy applies to all our services.

Some Services have their own specific privacy guidelines/statements that more specifically describe how we handle your information within the Service.

If there is any inconsistency between this policy and the privacy guidelines/claims for a particular service, please refer to that particular privacy statement.

If you have any questions about our policies, please contact us at [email protected].

We are happy to answer your questions. All comments will be answered within 24 hours. (Except holidays and weekends)

We may revise this policy from time to time.

If such changes materially affect your rights under this Policy, we will notify you by posting a prominent notice on the page, sending you an email, etc., prior to the change becoming effective.

In such event, if you continue to use our Services, you agree to be bound by the revised Policy.

(1) This site has passed the SSL protocol and all credit card information has been verified with corresponding encryption protection during transmission and collection to ensure the security of users' credit card information.

(2) The Site may contain links to third party sites that have separate and independent privacy policies. We are not responsible for these linked sites. You should read the privacy policy of any other site you visit.

We value your privacy and you have every opportunity to protect your privacy and security.

(1) You have the right to review, correct or delete the personal information we collect. To protect the privacy and security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements permit or require us to refuse to provide or delete some or all of the personal information we maintain.

(2) You have the right to withdraw your consent to the processing of your personal data, as well as to access, correct or delete the personal information we collect, subject to certain exceptions. We may not accommodate a request to delete or amend information if we believe that the amendment would violate any law or legal requirement or cause the information to be incorrect.

(3) You have the right to unsubscribe from our marketing communications. If you do not want us to send you marketing emails or non-transactional promotional materials, please click directly on the unsubscribe link at the bottom of our emails or contact us through our dedicated support team.

We may use cookies to automatically collect information on our site.

We contract with third-party cookie providers to monitor and analyze the use of our site, and to advertise to facilitate tracking, advertising, and measurement services. For example, we use Google Analytics to understand how our customers use the website. You can learn more about how Google uses your personal data here: https://policies.google.com/privacy?hl=be. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout?hl=be.

(1)With web analytics services (e.g. Google Analytics).